TRS-ActiveCare Service Teams

Medical DAs interact with district leaders to provide unique and personalized
support to every Texas school district. DAs:

• Act as strategic partners for district leadership and an extension of TRS
• Help with wellness initiatives and programs
• Analyze trends in the employee health care market to assist district decision-making and reduce participant costs
• Offer Annual Enrollment and health fair support
• Understand developments in TRS that affect your district's health plans

They are Blue Cross and Blue Shield of Texas employees that are dedicated solely to TRS-ActiveCare.

• Learn more about the program
• Event attendance request form

Your Wellness Coordinators are your “boots on the ground” to make wellness programs happen. They can:

• Conduct an OntheMark Wellness Pulse Check Survey to identify areas of opportunity for short-term or long-term wellness goals
• Promote wellness challenges that spark friendly competition and wellness education
• Recognize and reward districts committed to improving the health and wellbeing of employees
• Support your district with wellness seminars, on-site events, program promotions and communications and health fairs
• Help your district meet wellness objectives that foster a positive and healthy work environment

Pharmacy DAs are experts on your pharmacy coverage. They're here to help district leaders, Benefits Administrators and employees with questions or anything they need. DAs:

• Act as an extension of TRS related to pharmacy benefits
• Proactively monitor and identify trends in pharmacy use
• Offer health fair support
• Provide resolution assistance on escalated service issues and operational
  deliverables
   

TRS-ActiveCare Service Account Manager serves as the primary relationship management resource for employers participating in or considering TRS-ActiveCare. Regionally assigned Service Account Managers work directly with employer leadership to provide personalized support, strengthen engagement and enhance the overall employer experience. 

This support includes:

• Serving as the primary TRS contact for assigned accounts
• Building and maintaining strong district relationships
• Gathering feedback and providing insights to TRS leadership
• Coordinating resolution of eligibility, enrollment, and service issues
• Supporting district onboarding and re-entry efforts
• Assisting districts exploring future participation
• Partnering on service and operational improvements
• Collaborating with partners and stakeholders to ensure effective support
• Supporting district meetings, trainings, and outreach activities

Each Service Account Manager supports a portfolio of districts, delivering high-touch, relationship-based service tailored to district needs.