Search by error number or message to quickly get to the Error Resolution.
For the PDF version of the Resolution guide, please refer to Error Resolution Guide. For a list of Errors and Warning, please refer to Error and Warning List.
Error Resolutions Quick Search
ED20 | Name does not match TRS Records
First name does not match
Error Message:
The reported First Name for this employee <<display value>> does not match the First Name found in the TRS system <<display value>>. If you feel the reported information related to this error is correct, please contact TRS. (Error Message: 049)
Remedy:
Verify name on the Social Security card. TRS requires the name to be reported as it appears on the SSN card. If the name reported by your employer matches the SSN card, submit an ED 25 to update the name. If the name on the social security card matches TRS, please update your system.
Last name does not match
Error Message: The reported Last Name for this employee <<display value>> does not match the Last Name found in the TRS system <<display value>>. If you feel the reported information related to this error is correct, please contact TRS. (Error message: 048)
Remedy: Verify name on the Social Security card. TRS requires the name to be reported as it appears on the SSN Card. Note: If the name of the individual appears on 2 lines, the name/names on the 2nd line will be reported as the last name. If the name reported by your employer matches the SSN card, submit an ED 25 to update the name. If the name on the SSN card matches TRS, please update your system.