It’s not uncommon for staffing changes to affect those who are designated as contacts in the RE Portal. TRS requires that the RE Portal Contacts always stay updated, so that only active contacts are granted access to the information in the portal. It’s the responsibility of the Web Administrator for the RE to maintain all contacts.
Please review the RE Contacts in your RE Portal and make any necessary changes. Report the End Date for any contacts no longer serving in their roles. Use Add Contact to report new changes in RE Contacts, including the Head of Institution. Full instructions can be found in the Instructions for Web Administrators guide on the TRS website.
A change in Web Administrator requires a new TRS 597A form. If you have any questions related to RE Contact or access, please email reporting@trs.texas.gov and the first available coach will assist you.
*RE must always have someone designated in each of these contact types
**RE must complete TRS597A form to assign this contact type and send to TRS for processing
As a reminder, credentials to access the RE Portal should never be shared. The Web Administrator will add any new contacts and assign the appropriate level of authority for the contact, so that their individual credentials can be generated by the system. Step-by-step instructions on how to maintain RE Portal contacts can be found here, Instructions for Web Administrators.
Lastly, if the Web Administrator is no longer with the RE, TRS will require a new TRS Web Administrator Authorization Agreement (TRS 597A) form to update the role. This form should be completed by the Head of Institution and the new Web Administrator. Upon completion, the form should be emailed to reporting@trs.texas.gov for processing. When possible, we recommend submitting a new TRS597A to TRS no later than the last working day of the current Web Administrator’s assignment. This will help ensure that their access is ended in a timely manner and that your RE does not go without a Web Administrator for an extended period. The TRS597A form can be found here, TRS Web Administrator Authorization Agreement.