TRS’ goal is to provide excellent customer service and continue to foster a partnership between TRS and Reporting Employers (REs). We strongly encourage all REs to reach out to their assigned RE Coach with their TRS reporting questions. This includes, but is not limited to, errors on their monthly reports, override requests, contribution and TRS law and rule questions.
The RE Coaches specialize in supporting REs with all their TRS reporting needs.
To ensure REs know who to contact, we provided information below on finding your assigned RE coach.
How To Find Your Assigned RE Coach Information
Each TRS-covered employer is assigned an RE coach to assist with TRS reporting questions. Occasionally, we receive inquiries from REs trying to locate the name and contact information of their assigned RE coach. This information is located on the organization homepage in the RE Portal. In the example below, you can see the RE coach information under the RE Coach fields (outlined in red) as reporting@trs.texas.gov. In the RE Portal, this will list your coach’s actual name, which is also a hyperlink to their email address.
If you prefer to reach your coach via phone, you can call the toll-free number listed on the organization homepage under RE Coach Phone field (outlined in orange). When you enter your four-digit TRS RE Number in the phone system, it will route you to your assigned RE coach if they are in the office that day. If your coach is out of the office, the phone system will route you to the first available RE coach who can assist you with your reporting questions.
If you are not able to access the RE Portal, please call 800-433-5734 or email reporting@trs.texas.gov. Include your four-digit RE number each time you contact TRS.