TRS-Care Web Self-Service FAQs
Please visit MyTRS FAQs to find answers to general questions about MyTRS.
What are the new features of MyTRS for TRS-Care?
In June 2026, TRS added some new features of MyTRS for TRS Care. These new functions allow TRS-Care participants to complete more health benefit actions online, including:
• Enhanced Initial Enrollment Online: Signing up for health coverage online for new retirees (service or disability retirees) and eligible family members who are not on Medicare
• Medicare Beneficiary Identifier (MBI) submission: Sending us your MBI number.
• Premium Breakdown Letter (PBL) requests: Requesting a letter that shows your monthly costs for medical, prescription, dental, and/or vision coverage, or the total amount you paid last year for medical, prescription, dental, and/or vision coverage.
• Evidence of Coverage (EOC) requests: Requesting evidence of your group health plan coverage; including covered individuals and effective dates.
• Medical and prescription coverage terminations: Ending medical and/or prescription coverage for you and/or dependents on the policy.
Do the new features of MyTRS for TRS Care change how I log in?
No. You log into MyTRS the same way, with new TRS Care Web Self Service features available after you sign in.
Do the new features of MyTRS for TRS Care reduce the need for paper forms?
The new features increase online self service, which may reduce the need for paper forms for some tasks.
Are the new TRS Care features part of MyTRS?
Yes. The new features for TRS Care are built into the MyTRS Web Self Service experience.
How do the new features of MyTRS for TRS Care make managing my benefits easier?
They give you more ways to manage your TRS Care benefits online in one secure place.
How do the new MyTRS features for TRS Care save me time?
With more tasks available online, you may spend less time on paperwork and phone calls.
Why should I use the new features of MyTRS for TRS Care?
The new features make it easier and faster to take care of routine health benefit needs anytime, from anywhere.
How do the new MyTRS features support members who prefer online services?
They expand digital options for members who want a convenient, self service experience.
Can I still contact TRS if I use the new MyTRS features?
Yes. The new features add online options but do not replace customer service support.
Who benefits most from the new features of MyTRS for TRS Care?
Any TRS Care member who wants a simpler, faster way to enroll at retirement (or at select other times) can benefit.
What TRS-Care actions can I still not complete online?
While MyTRS offers more online options, some TRS-Care actions may still require a paper form or assistance from TRS. MyTRS is designed to handle many routine tasks, but not every situation can be completed online.
Who can use the new MyTRS TRS-Care features?
The new MyTRS features are available to TRS-Care participants who want to manage certain health benefit tasks online. Availability may vary based on your retirement status and type of coverage.
What happens after I submit a request in MyTRS?
After you submit a request in MyTRS, the system securely sends the request to TRS for review and processing. Using MyTRS may reduce the need to mail forms or make follow-up phone calls.
How long does it take for TRS to process requests submitted in MyTRS?
Processing times vary depending on the type of request. Submitting requests through MyTRS may help reduce delays compared to mailing forms, but some requests still take time to complete.
How can I check the status of a request I submitted online?
MyTRS allows you to manage your benefits in one place. If you have questions about a request you submitted, log into MyTRS to request help from the secure message center.
What if I make a mistake on a request I submitted in MyTRS?
If you believe you made a mistake on a request you submitted through MyTRS, send a secure message through MyTRS. TRS staff can help review your situation and explain next steps. You can also call TRS Health at 1-888-237-6762.
What is Enhanced Initial Enrollment Online?
Enhanced Initial Online Enrollment lets new service and disability retirees enroll in TRS Care health coverage online through MyTRS. It also supports enrollment for eligible family members not on Medicare, reducing the need for paper forms.
When do paper enrollment forms end?
Starting June 2026, eligible members can complete their TRS-Care initial enrollment online through MyTRS using Enhanced Initial Enrollment Online. Enrollment forms will also be available on the TRS website for uploading. You can also request paper forms from TRS Health.
What is MBI submission in MyTRS?
MBI submission lets Medicare eligible TRS Care participants securely submit their Medicare Beneficiary Identifier (MBI) online through MyTRS instead of mailing a form or calling TRS.
Why do I need to submit my MBI?
TRS needs your Medicare Beneficiary Identifier (MBI) to verify your Medicare enrollment before enrolling you in TRS Care Medicare Advantage (bundled with TRS-Care Medicare Rx). Submitting your MBI through MyTRS helps avoid delays and ensures TRS handles your Medicare related benefits correctly.
What is a Premium Breakdown Letter?
A Premium Breakdown Letter is a document you can request in MyTRS that shows:
• Your monthly TRS-Care premiums for your medical, prescription, dental, and/or vision coverage, or
• The total amount of premiums you paid during the previous calendar year for your TRS-Care coverage.
How do I request a Premium Breakdown Letter?
Eligible TRS Care participants can request a Premium Breakdown Letter online through MyTRS. You can choose either a monthly premium breakdown or a previous year total, based on what you need. You can request the letter in MyTRS. The system will generate and file it in your Documents section, where you can then download your letter.
What is Evidence of Coverage (EOC)?
Evidence of Coverage (EOC) is a document you can request in MyTRS that explains your TRS Care medical and prescription plans’ coverage dates.
How do I request Evidence of Coverage?
Eligible TRS Care participants can request an Evidence of Coverage letter online through MyTRS that provides evidence of group health plan medical coverage instead of calling TRS or mailing a request. Available options are based on your current TRS-Care coverage.
What coverage termination is available in MyTRS?
This new MyTRS feature lets eligible TRS Care participants end their medical and prescription coverage online instead of submitting a paper request or calling TRS. Available termination options depend on your current TRS-Care coverage.
How do I terminate my (or my dependents’) medical and prescription coverage?
Eligible participants can submit a medical and prescription coverage termination request in MyTRS. You’ll select a termination date and reason, then choose whether to end coverage for yourself and/or your eligible dependents.